TERMS & CONDITIONS

1. Description of services
WildThings (PTY) Ltd Trading as Wild Things Outdoor is a business in the tourism industry that organizes and guides tours and activities around the Western Cape, South Africa.

2. Pricing policy
WildThings (PTY) Ltd reserves the right to change their prices without notice. 

3. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 1 days and delivery confirmed by way of payment confirmation.

4. Refunds policy
The provision of goods and services by WildThings (PTY) Ltd is subject to availability. In cases of unavailability, WildThings (PTY) Ltd will refund the client in full within 30 days. It is WildThings (PTY) Ltd legal right and responsibility to postpone or cancel tours and activities due to weather and/or other safety concerns. If a tour or activity is cancelled by the by WildThings (PTY) Ltd, a full refund will be given. 

5. Cancellation Policy

Cancellations more than 48 hours in advance will receive a refund, minus the 10% admin fee for the bank charges. Less than 48 hours will receive no refund. Guests more than 15 minutes late on agreed time, with no communication to their guide/ Wild Things (PTY) Ltd, will be considered a “No show” and receive no refund.

6. Guest Health & Safety policy

A basic level of health and fitness is required for all physical activities. Guests are to inform their guide of any medical conditions that could affect their health or safety on a tour or activity. All tours and activities are at your own risk. Signed indemnity forms may be required before departing on any tour or activity.

7. Customer Privacy policy
WildThings (PTY) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal
information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569.

8. Payment options accepted
Payment may be made via Visa or MasterCard, or by bank transfer into the WildThings (PTY) Ltd bank account, the
details of which will be provided on request.

9. Card acquiring and security
Card transactions will be acquired for WildThings (PTY) Ltd via PayGate (PTY) Ltd who are the approved payment gateway for all South African
Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the
website. Users may go to www.paygate.co.za to view their security certificate and security policy.

10. Customer details separate from card details
Customer details will be stored by WildThings (PTY) Ltd separately from card details which are entered by the client on DPO PayGate’s secure site.
For more detail on DPO PayGate refer to www.paygate.co.za.

11. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).

12. Responsibility
WildThings (PTY) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods. 

13. Country of domicile
This website is governed by the laws of South Africa and WildThings (PTY) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

14. Variation
WildThings (PTY) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

15. Company information
This website is run by WildThings (PTY) Ltd (private company) based in South Africa trading as Wild Things Outdoor and with registration number 2015 / 352775 / 07 and Stuart Coffey as Owner/Manager.

16. WildThings (PTY) Ltd contact details
Email: info@wildthingsoutdoor.co.za | Telephone: +27792225859